Return & Refund Policy
General Policy
Hitz Brand is committed to customer satisfaction. Due to the nature of our products, all sales are considered final unless the item received is damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery with clear photo evidence of the issue. After review, we may offer a replacement or store credit at our discretion.
Shipping & Carrier Responsibility
Once an order has been shipped and tracking information has been provided, responsibility transfers to the shipping carrier.
No Refunds for Abandoned Packages: Hitz Brand does not issue refunds for packages that are abandoned, unclaimed, refused, or left at the shipping carrier due to customer inaction.
Customers are responsible for monitoring tracking updates and ensuring timely pickup or receipt of their shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Hitz Brand is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information.
Non-Refundable Situations
- Abandoned or unclaimed packages
- Refused deliveries
- Orders delayed by the shipping carrier
- Incorrect shipping information provided by the customer
- Products purchased from unauthorized third-party sellers
Refund Processing
If a refund is approved, processing times may vary depending on the original payment method and financial institution.
Contact Us
For refund inquiries, please contact our support team through the official Contact page with your order number and full details of the issue.