Shipping & Delivery Policy
Shipping Options
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3 – 5 Business Days | $20 |
| Express Shipping | 1 – 2 Business Days | $30 |
Delivery times are estimates and may vary depending on location, carrier operations, and external factors beyond our control.
Order Processing
Orders are processed in the order received. Once processed and shipped, tracking information will be provided to the customer.
Shipping Carrier Responsibility
Once your order has been handed to the shipping carrier and tracking information has been issued, responsibility transfers to the carrier.
Important Notice: In certain cases, the shipping carrier may require an insurance fee or additional charge before completing delivery. Hitz Brand does not determine or control these fees.
The exact amount of any insurance or additional fee is determined solely by the shipping carrier. Customers must contact the carrier directly for clarification regarding such charges.
Delivery Issues
Hitz Brand is not responsible for delays caused by the shipping carrier, weather conditions, incorrect address information, or customer failure to respond to carrier communication.
Contact Us
For shipping inquiries, please contact our support team through the official Contact page and provide your order number for assistance.